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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
D-4 Polycom, Inc.
— Conference Information, such as the contact person name. These fields correspond
to Info 1, 2 and 3 fields in the Conference Properties - Information dialog box.
— Maximum number of participants allowed for the conference
— Conference Owner
These parameters can also be defined in the conference Profile. In such a case,
parameters sent from the database overwrite the parameters defined in the Profile. If
these parameters are not sent from the external database to the MCU, they will be taken
from the Profile.
6 A new conference is started based on the Profile assigned to the Entry Queue.
7 The participant is moved to the conference.
If no password request is configured in the Conference IVR Service assigned to the
conference, the participant that initiated the conference is directly connected to the
conference, as its chairperson.
If the Conference IVR Service assigned to the conference is configured to prompt for the
conference password and chairperson password, without external database
authentication, the participant has to enter these passwords in order to join the
conference.
To enable this workflow, the following components must be defined in the system:
• A Conference IVR Service with the appropriate prompts. If conference access is also
validated with the external database application it must be configured to access the
external database for authentication.
• An Entry Queue IVR Service configured with the appropriate audio prompts
requesting the Conference ID and configured to access the external database for
authentication.
• Create a Profile with the appropriate conference parameters and the appropriate
Conference IVR Service assigned to it.
• An Ad Hoc-enabled Entry Queue with the appropriate Entry Queue IVR Service and
Conference Profile assigned to it.
• An external database application with a database containing Conference IDs associated
with participants and their relevant properties.
• Define the flags required to access the external database in System Configuration.
For more information, see Figure , “MCU Configuration to Communicate with an External
Database Application” on page D-9.
Conference Access with External Database
Authentication
The MCU can work with an external database application to validate the participant’s right
to join an existing conference. The external database contains a list of participants, with their
assigned parameters. The conference password or chairperson password entered by the
participant is compared against the database. If the system finds a match, the participant is
granted the permission to access the conference.
To work with an external database application to validate the participant’s right to join the
conference, the Conference IVR Service must be configured to use the external database
application for authentication.