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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
17-38 Polycom, Inc.
5 Define the following parameters:
6 Click the DTMF Codes tab.
The IVR Services - DTMF Codes tab is displayed.
7 Make sure that Invite Participant and Disconnect Invited Participant have DTMF
Codes assigned to them. Default system values are *72 (Invite Participant) and #72
(Disconnect Invited Participant), however you can enter your own values.
When upgrading from a previous version, default system values may not be assigned if
these IVR entries were not defined in your existing IVR Service and have to be
manually added to the DTMF Codes table.
Table 17-13 IVR Services Properties - Video Services Parameters - Invite Participants
Video Services Description
Dial out protocols
order
Select the order of the network protocols that will be used by the
system to dial the destination number. The system will start dialing
using the first protocol, and if the call is not answered it will continue
with the second, third and fourth protocols (if they are enabled) until
the call is answered. By default, H.323 is set as the first protocol and
SIP as the second while the remaining protocols are disabled (set to
Off).
For PSTN calls, select the PSTN protocol and not ISDN.
Set PSTN before ISDN if both PSTN and ISDN protocols are
required.
DTMF forward
duration
Use this field when connecting to another conferencing entity with an
IVR, requiring the input of a password, destination number or ID.
Enter the number of seconds that the system will wait for the input of
additional DTMF digits such as a password or conference number.
The range can be from 10 seconds to 600 seconds. Default is 60
seconds.