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Chapter 7-Entry Queues, Ad Hoc Conferences and SIP Factories
Polycom, Inc. 7-7
Transit Entry Queue
A Transit Entry Queue is an Entry Queue to which calls with dial
strings containing
incomplete or incorrect conference routing information are transferred.
IP Calls are routed to the Transit Entry Queue when:
• A gatekeeper is not used, or where calls are made directly to the Collaboration Server’s
Signaling IP Address, with incorrect or without a Conference ID.
• When a gatekeeper is used and only the prefix of the Collaboration Server is dialed,
with incorrect or without a Conference ID.
• When the dialed prefix is followed by an incorrect conference ID.
When no Transit Entry Queue is defined, all calls containing incomplete or incorrect
conference routing information are rejected by the Collaboration Server.
In the Transit Entry Queue, the Entry Queue IVR Service prompts the participant for a
destination conference ID. Once the correct information is entered, the participant is
transferred to the destination conference.
Setting a Transit Entry Queue
The Collaboration Server factory default settings define the Default Entry Queue also as the
Transit Entry Queue. You can designate another Entry Queue as the Transit Entry Queue.
Only one Transit Entry Queue may be defined per Collaboration Server and selecting another
Entry Queue as the Transit Entry Queue automatically cancels the previous selection.
To designate an Entry Queue as Transit Entry Queue:
1 In the Collaboration Server Management - Rarely Used pane, click Entry Queues.
2 In the Entry Queues list, right-click the Entry Queue entry and then click Set Transit
Entry Queue.
The Entry Queue selected as Transit Entry Queue is displayed in bold.
To cancel the Transit Entry Queue setting:
1 In the Collaboration Server Management - Rarely Used pane click Entry Queues.
2 In the Entry Queues list, right-click the Transit Entry Queue entry and then click Cancel
Transit Entry Queue.