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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
24-22 Polycom, Inc.
LAN 0, LAN 1, LAN 2 Properties:
The Collaboration Server unit’s chassis contains 3 external LAN connectors which
register the following information listed below. The information will be refreshed every
8 seconds and also contains a peek detector to log the maximal values, since the last
peek values reset.
2 Click Close to return to the HW Monitor pane.
Diagnostic Mode (RealPresence Collaboration Server
(RMX) 1500/2000/4000)
Diagnostic Mode is a debugging tool for performing hardware diagnostics that detect
malfunctions in the hardware component’s performance. Diagnostics are performed only
for the MFA, CPU and Switch (Cards: MPM+/MPMx, CPU, RTM IP and RTM ISDN). Two
types of Diagnostic Modes are available:
• Basic Mode
• Advanced Mode
A user using an Administrator Login, will be able to view and access the Basic Mode.
However, a Administrator “user” with Administrator permissions must be defined on the
Collaboration Server system. For more information see "Adding a New User” on page 15-3. A
SUPPORT user can access both the Basic Mode and Advanced Mode Diagnostics.
When Diagnostic Mode is initialized, the MCU is reset and upon restarting, the MCU will
enter Diagnostic Mode. Entering this mode causes the MCU to terminate all active
conferences and prohibits conferences from being established.
Diagnostic Mode is only enabled when connecting directly to the Shelf Management server.
• You cannot run diagnostics on the MPM card.
• On all Collaboration Server systems with version 7.0.2 & 7.6.1 slight changes were made to
temperature regulation and thresholds, resulting in more efficient responses by the system Fans.