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Chapter 17-IVR Services
Polycom, Inc. 17-13
First to Join Informs the participant that he or she is the first person to join the
conference.
Incorrect Destination
ID
If the participant entered an incorrect conference ID (in gateway calls
it is the destination number), requests the participant to enter the
number again.
Note: This option is not available in SVC conferences and for SVC
participants in mixed CP and SVC conferences.
Maximum Number of
Participants
Exceeded
Indicates the participant cannot join the destination conference as the
maximum allowed number of participants will be exceeded.
Mute All Off This message is played to the conference to inform all participants
that they are unmuted (when Mute All is cancelled).
Mute All On Informs all participants that they are muted, with the exception of the
conference chairperson.
Note: This message is played only when the Mute All Except Me
option is activated.
No Video Resources
Audio Only.
Informs the participant of the lack of Video Resources in the
Collaboration Server and that he/she is being connected as Audio
Only.
Participant Help
Menu
A voice menu that is played upon request from a participant, listing
the operations and their DTMF codes that can be performed by any
participant.
Password Changed
Successfully
A message is played when the password was successfully changed.
Recording Failed This message is played when the conference recording initiated by
the chairperson or the participant (depending on the configuration)
fails to start.
Recording in
Progress
This message is played to participant joining a conference that is
being recorded indicating the recording status of the conference.
Redial on Wrong
Number
A message is played requesting the participant to enter a new
destination number followed by up to five redial attempts. If all redial
attempts fail, the participant is alerted by an IVR message that the
dialed number is unreachable, followed by the Reorder Tone and
disconnection.
Note: This option is not available in SVC conferences and for SVC
participants in mixed CP and SVC conferences.
Request Billing Code Requests the participant to enter a code for billing purposes.
Requires Chairperson The message is played when the conference is on hold and the
chairperson joins the conference. For this message to be played the
Conference Requires Chairperson option must be selected in the
Conference Profile - IVR dialog box.
Table 17-6 Conference IVR Service Properties - General Voice Messages (Continued)
Message Type Description