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Chapter 10-Operator Assistance & Participant Move
Polycom, Inc. 10-15
• When moving the Operator to any conference (following assistance request), the IVR
messages and slide display are skipped.
• Participants cannot be moved from a Telepresence conference.
• Participants cannot be moved from LPR-enabled conferences to non-LPR conferences.
Move from non-LPR conferences to LPR-enabled conferences is available.
• Move between encrypted and non-encrypted conferences depends on the
ALLOW_NON_ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting, as described
in Table 10-3:
• When moving dial-out participants who are disconnected to another conference, the
system automatically dials out to connect them to the destination conference.
• Cascaded links cannot be moved between conferences.
• Participants cannot be moved to a conference if the move will cause the number of
participants to exceed the maximum number of participants allowed for the destination
conference.
Moving Participants Options
Collaboration Server users can assist participants by performing the following operations:
• Move a participant to an Operator conference (Attend a participant).
• Move a participant to the Home (destination) conference.
• Move participant from one ongoing conference to another
A move can be performed using the following methods:
• Using the participant right-click menu
• Using drag and drop
To move a participant from the ongoing conference using the right-click menu options:
1 In the Conferences list, click the conference where there are participants waiting for
Operator’s Assistance to display the list of participants.
Table 10-3 Participant Move Capabilities vs. ALLOW_NON_
ENCRYPT_PARTY_IN_ENCRYPT_CONF flag setting
Flag
Setting
Source
Conference/
EQ Encrypted
Destination
Conference
Encrypted
Move Enabled?
NO Yes Yes Yes
NO Yes No Yes
NO No Yes No
NO No No Yes
YES Yes Yes Yes
YES Yes No Yes
YES No Yes Yes
YES No No Yes