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RealPresence Collaboration Server (RMX) 1500/2000/4000 Administrator’s Guide
xii Polycom, Inc
IVR Services Toolbar ....................................................................................................17-2
Adding Languages ...............................................................................................................17-3
Uploading a Message File to the Collaboration Server ...........................................17-4
Defining a New Conference IVR Service ..........................................................................17-6
Defining a New Conference IVR Service ..................................................................17-6
Change to Chairperson ......................................................................................17-22
Entry Queue IVR Service ...................................................................................................17-23
Defining a New Entry Queue IVR Service ..............................................................17-23
Setting a Conference IVR Service or Entry Queue IVR Service as the Default
Service ...........................................................................................................................17-27
Modifying the Conference or Entry Queue IVR Service Properties ....................17-29
Replacing the Music File ....................................................................................................17-30
Adding a Music File ...........................................................................................17-30
Creating Audio Prompts and Video Slides .....................................................................17-31
Recording an Audio Message ...................................................................................17-31
Creating a Welcome Video Slide ..............................................................................17-34
Inviting Participants using DTMF ....................................................................................17-35
Invite Call Flow ...........................................................................................................17-35
Entering Additional DTMF Codes ...................................................................17-35
Error Handling ....................................................................................................17-35
Guidelines ....................................................................................................................17-36
Enabling the Invite Participants using DTMF Option ...........................................17-36
Disabling the Invite Participant Option ..................................................................17-39
External IVR Service Control ............................................................................................17-39
IVR Services Support with TIP Protocol .........................................................................17-39
Guidelines ............................................................................................................17-39
Default IVR Prompts and Messages ................................................................................17-40
Volume Control of IVR Messages, Roll Call and Music ...............................................17-44
IVR Services in TIP-Enabled Conferences .......................................................................17-45
The Call Detail Record (CDR) Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18-1
The CDR File ..........................................................................................................................18-1
CDR File Formats ..........................................................................................................18-1
Multi-Part CDR Files ....................................................................................................18-3
Guidelines ..............................................................................................................18-3
CDR File Contents ........................................................................................................18-3
Viewing, Retrieving and Archiving Conference Information ........................................18-4
Viewing the Conference Records ...............................................................................18-4
Multi-part CDR File display ................................................................................18-5
Refreshing the CDR List ..............................................................................................18-6
Retrieving and Archiving Conference CDR Records ..............................................18-6
Gateway Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19-1
Gateway Functionality .........................................................................................................19-1
Call Flows ...............................................................................................................................19-2
IP Participants ...............................................................................................................19-2
Direct Dialing ........................................................................................................19-2
Gateway IVR ..........................................................................................................19-5