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Appendix I-Polycom Open Collaboration Network (POCN)
Polycom, Inc. I-19
Configuring the Conference and Entry Queue IVR Services
The IVR module includes two types of services:
• Conference IVR Service that is used with conferences
• Entry Queue IVR Service that is used with Entry Queues
The configuration process is the same for TIP and non-TIP enabled Conferences and Entry
Queues.
Procedure 1: Set the MIN_TIP_COMPATIBILITY_LINE_RATE System
Flag
The MIN_TIP_COMPATIBILITY_LINE_RATE System Flag determines the minimum line
rate at which an Entry Queue or Meeting Room can be TIP enabled.
CTS version 7 requires a minimum line rate of 1024 kbps and will reject calls at lower line
rates, therefore the SysCollaboration Servertem Flag value must be 1024 or higher.
For more information see "Modifying System Flags” on page 22-1.
Procedure 2: Configuring Collaboration Server to statically route
outbound SIP calls to DMA or CUCM
1 In the IP Network Services Properties dialog box, click the SIP Servers tab.
2 In the SIP Server field, select Specify.
3 In the SIP Server Type field, select Generic.
4 Set Refresh Registration every 3600 seconds.
5 If not selected by default, change the Transport Type to TCP.
6 In the SIP Servers table:
a Enter the IP address of the DMA or CUCM in both the Server IP Address or Name
and Server Domain Name fields.
b The Port field must be set to it’s default value: 5060. DMA and CUCM use this port
number by default.
7 In the Outbound Proxy Servers table:
a Enter the IP address in the Server IP Address or Name field. (The same value as
entered in Step 6a.)