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Chapter 4 - Setting Up Conferences
4-48
Message
Service Type
In conferences with Message Services, participants
are greeted upon their connection to the MCU and are
guided to their destination conferences either by an
operator (attended conferences) or by menu prompts
and voice messages (unattended conferences). In
addition, IVR Message Services enable participants to
control their connection to the conference, and
chairpersons to control the conference and perform
various operations. Select the type of Message
Service for the conference:
• None - (default) Select this option to indicate a
standard conference, without any services.
• Welcome (No Wait) - Select this option for a
Greet and Guide conference in which the
participants are greeted by a Welcome video slide
and an audio message and, after a pre-defined
period, are automatically connected to the
appropriate conference. For more details, see the
MGC Manager User’s Guide Volume II, Chapter 4.
• Attended (Wait) - Select this option for a Greet
and Guide conference in which participants are
greeted by a Welcome video slide and an audio
message, and then are assisted by the operator
who connects them to the appropriate conference.
For more details, see the MGC Manager User’s
Guide, Volume II, Chapter 4.
• IVR - Select this option to create an IVR-enabled
conference, in which participants are guided
through their connection process by an automated
voice system. For a detailed description, see the
MGC Manager User’s Guide Volume II, Chapter 2.
Note:
• The Greet and Guide options (Welcome (No Wait)
and Attended (Wait)) should only be selected if
only the Standard Audio card (and no Audio+ card)
is installed in your MCU.
• If an Audio+ card is installed in your MCU, select
the IVR option for attended and voice guided
connections to the conference.
Table 4-5: Conference Properties - Settings Parameters (Continued)
Option/Field Description