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Chapter 4 - Setting Up Conferences
4-10
Conference, Meeting Room or a standard conference that is accessed via an
Entry Queue.
Conference Access for Dial-in Participants
A conference can be accessed by dial-in participants via an Entry Queue, a
conference IVR queue or directly.
Conference IVR
Interactive Voice Response (IVR) is an application that allows callers to
communicate with the conferencing system over the DTMF input device such
as a telephone (for audio participants) or the endpoint’s remote control (for
video participants). IVR automates the connection process and the various
requests during the On Going Conference.
Different IVR Services can be created, allowing customization of the menu-
driven scripts and voice prompts to meet specific needs. IVR Services are
assigned at the conference level; different conferences may use different IVR
Services, or the same IVR Service can be used for all conferences.
In IVR-enabled conferences, the caller enters the conference IVR queue as
part of the connection process. This ensures that only authorized callers join
the conference. Participants can request the operator’s help while waiting in
the conference IVR queue or during the On Going Conference. The IVR
Service also enables the participants and the conference chairperson to
perform various operations via their touch tone telephone keypad during the
On Going Conference.
Entry Queue
Entry Queue is a call routing method in which all participants dial the same
dial-in number and then they are routed to the appropriate conference
according to the conference password or conference numeric ID (depending
on the system’s configuration) they enter. Callers are guided to the conference
using menu-driven scripts that are part of the Entry Queue Service. The user
inputs touch-tone signals in response to voice prompts.
Both IVR Service and Entry Queue Service can be used for attended and
unattended conferences.
To enable the participants and chairperson to perform operations during the
conference an IVR Service must be assigned to the conference.