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MGC Manager User’s Guide - Volume I
6-81
Managing Question-and-Answer Sessions
The Question-and-Answer (Q&A) session provides a method of organizing
the participants questions or comments during a lecture or a large conference.
Usually during a large conference or lecture, all participants excluding the
lecturer or the main speaker, are muted by the system. A participant who
wants to ask a question or comment on the subject being discussed, presses
the appropriate code on the DTMF input device (the default code is *22) to
enter the Q&A queue. The participants are placed in the Q&A queue in the
order in which they have requested to ask a question.
You can also place participants in the Q&A queue from the MGC Manager
application using the Q&A Toolbar.
Once in the Q&A queue, you can select the participant to ask the question or
let the next participant in line ask the question. If the participant is muted by
the MCU (in the Exclusive Speaker mode), you have to unmute the
participant before you let him or her ask the question.
You can stop the questioner any time during the question or you can end the
current Q&A session using the appropriate code on the DTMF input device or
by selecting the appropriate function in the MGC Manager application.
You can change the position of the participants in the queue, moving a
selected participant’s position up or down the queue or to the first or last
position in the queue.
Controlling Q&A Queues with the Toolbar
You can easily manage the Q&A queues using the dedicated toolbar. Enable
this toolbar by clicking a participant icon in an On Going Conference or by
clicking the icon of a participant waiting in the Q&A queue.
The Q&A toolbar is detailed in Table 3-8 on page 3-19.
• A Q&A session requires the use of a DTMF input device.
• The Q&A session managing options are applicable only to conferences with
an assigned IVR Service (running on an Audio+ card).