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Chapter 8 - Entry Queues, Operator Conferences, and Attended Conferencing
8-44
You can define the following filtering parameters:
Table 8-4: Participants Queue Filter Parameters
Field/Option Description
Filter Name Enter the name of the filter.
If you are modifying the parameters of an existing
filter, enter a new name to modify the filter name.
Participant Status in Participants Queue
Help Request Select this check box to display participants who
have requested help.
Waiting for
Operator
Assistance
Select this check box to display participants who are
waiting for the Operator Assistance because they
failed to enter the correct conference numeric ID,
Conference or Chairperson password, or because
they need to be connected to the conference as the
Entry Queue Service or IVR Service is set to
attended mode.
On Hold Select this check box to display participants who
have been placed on hold.
Welcome (no wait) Select this check box to display participants who are
in Welcome (no wait) status.
Welcome (wait) Select this check box to display participants who are
in Welcome (wait) status
Attended Select this check box to display participants who are
currently being attended.
Dial-In Numbers
Dial-In Numbers Define the dial-in numbers used by participants to
access Entry Queues, Meeting Rooms, or
conferences. Only participants dialing these
numbers are displayed in the Participants Queue
window.