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MGC Manager User’s Guide - Volume I
8-3
Entry Queue Access
When the Entry Queue Access option is designated for an Audio Only or
Video conference, all the participants connecting to that conference are first
connected to an Entry Queue. From the Entry Queue they are routed to their
conference according to the conference numeric ID or conference password
they enter (depending on system configuration), or they wait for operator
assistance. In addition, an IVR Service can be assigned to the conferences
accessed from the Entry Queue.
Using an Entry Queue minimizes the number of dial-in numbers that the
MGC unit must have available to handle conferences and dial-in participants.
In addition, it enables service providers to advertise their services with one or
two telephone numbers that can be used for all the conferences (for example,
1-800-POLYCOM).
The Entry Queue is defined separately in the MGC Manager application, and
for each Audio Only conference or Video conference you select whether it is
accessed via an Entry Queue and/or IVR Service depending on your
configuration.
Entering a conference via an Entry Queue involves the following three stages:
• Dialing to the Entry Queue
• Routing from the Entry Queue to the conference
• Entry to the conference
One or several dial-in numbers are allocated to an Entry Queue (for ISDN
participants). H.323 participants use a dial-in string, and SIP participants use
a URI. In addition, a numeric ID is assigned to each conference and a
conference password and chairperson password may be defined. The dial-in
number (which is usually the same for all participants regardless of the
conference they attend), the dial-in string or the URI, and the appropriate
conference numeric ID and/or passwords are communicated to the conference
participants.
Video switching conferences that are accessed from an Entry Queue must have
the same video, audio algorithm and line rate properties as defined for the Entry
Queue used for accessing these conferences. If you offer more than one type of
video switching conference, it is recommended that you define more than one
Entry Queue, one for each conference type or set of parameters.