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Chapter 8 - Entry Queues, Operator Conferences, and Attended Conferencing
8-4
Dialing in to the Entry Queue
The participants dial the Entry Queue dial-in number, dial-in string or URI
that was communicated to them and enter the Entry Queue lobby.
ISDN participants dial the Entry Queue dial-in number.
H.323 participants dial a string of the format:
<H.323 Service Prefix><Entry Queue Numeric ID>
SIP participants dial a URI of the format:
<Entry Queue name>@<domain name>
Routing from the Entry Queue to the Conference
Attended participants wait for the operator to connect them to the conference.
Unattended participants can be routed to their destination conference in one
of the following methods:
• Using the conference numeric ID
• Using the conference password
The Entry Queue routing method is set by a flag in the system.cfg (for
detailed description of the system.cfg flags, see the MGC Administrator’s
Guide, Chapter 5, “Edit system.cfg”).
• When a SIP participant dials from within the same domain, they only need to
enter the Entry Queue name.
• For more information about dialing in to Entry Queues when using Microsoft
Office Communicator or Windows Messenger version 5.1, refer to the
Polycom—Microsoft Deployment Guide.
A Numeric ID is assigned to all conferences and Meeting Rooms, regardless of
the routing method, for IP participant dial-in and for billing purposes (and added
to the CDR file).