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MGC Manager User’s Guide - Volume I
8-19
Connecting to the Entry Queue
ISDN Participants
If the conference is set as Entry Queue Access, ISDN participants connect to
the conference by dialing the Entry Queue dial-in number.
Entry Queue Access for an ISDN TCS4 participant
An ISDN video participant with TCS4 support can dial in to an Entry Queue
and connect to the destination conference in one action, without the need to
listen to IVR messages or input additional DTMF codes.
• The Entry Queue dial-in number is entered as the dial-in number for the
connection.
• To bypass the Entry Queue IVR service, the following dial string is input
as additional information in TCS4 format (in the Extension field):
[Conference Numeric ID]
• If the conference is assigned a Conference Entry Password or
Chairperson Password, the participant may bypass the Conference IVR
service as well, by adding the password to the dial string, separated by
the pound (#) symbol:
[Conference Numeric ID]#[Entry/Chairperson Password]#
For example, if the Entry Queue dial in number is 925 1000, the
Conference Numeric ID is 5678 and the Conference Entry Password is
4444, the dial-in number will be 9251000 and the TCS4 string will be
5678#4444#.
H.323 Participant
H.323 dial-in participants can dial into Entry Queues by simply dialing the
H.323 Service prefix and the Entry Queue Numeric ID or name. For example,
if the prefix is 100 and the Entry Queue numeric ID is 2356, the participant
dials 1002356. If using the Entry Queue name (Polycom) the dialing string is
100POLYCOM. When a participant dials in, the call is transferred to the
gatekeeper, where, using the prefix, the gatekeeper identifies the MCU. If the
resource is available, the gatekeeper forwards the dialed string (numeric ID or
Entry Queue name) to the MCU. According to this string, the MCU searches
for the appropriate Entry Queue and connects the participant to the Entry
Queue. If no such Entry Queue or conference exists, the call is rejected.