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MGC Manager User’s Guide - Volume I
5-3
• In the On Hold state, the participant is placed on hold where she or he
hears background music (and view the same welcome video slide) and
wait for the operator’s assistance. Participants are also placed on hold
and moved to the participants queue when they enter the wrong
conference Numeric ID (while in the Entry Queue) or the wrong
password where they wait for the operator to connect them to the
conference. This option must be enabled in the Entry Queue or the IVR
Service and if there is an Operator conference running on the MCU.
• In the Conferencing state, the participant is connected to the conference.
Operator assistance can be requested via DTMF codes during the On
Going conference if it is configured in the IVR Service assigned to the
conference.
Using the Main Window Panes for Monitoring
You can view current statuses in the MGC Manager main window panes and
tables that show conference, connection, media and participant indicators.
You can adjust both the columns and the rows in the Monitor and the Status
pane tables to suit your monitoring priorities.
Status pane
Monitor pane
Browser pane