Filter
Top Products
MGC Manager User’s Guide - Volume I
5-39
Participant Level Monitoring
Participants can join conferences in one of the following three ways:
• Via an Entry Queue
• Directly to an IVR-enabled conference
• As a pre-defined dial-in or dial-out participant
The connection process can be monitored by the operator. When joining via
an Entry Queue or directly to a conference, the connection process can be
attended or unattended. The attended process is described in Chapter 8,
“Entry Queues, Operator Conferences, and Attended Conferencing”. In
unattended conferencing the operator is involved only if there are problems
that require attention.
Displaying Participant Properties
In addition to the information that is listed in the Status and the Monitor
panes, you can view detailed information regarding the status and properties
of each listed participant, using the Participant Properties dialog boxes. This
information is especially useful when a problem occurs during the connection
of the participant to the conference.
To display the participant’s properties:
• In the Status pane, Browser pane or Monitor pane, click the Participant
icon.
Alternatively, right-click the icon of the participant to monitor, and then
click Properties.
The Participant Properties dialog box opens.