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Chapter 6 - Operations Performed During On Going Conferences
6-2
Overview
The MGC Manager operator performs different roles during attended and
unattended conferences.
Attended Conferences
In attended conferences, participants accessing an Entry Queue, an IVR
Queue
or a Greet and Guide Queue are moved to the Participants Queue
where they wait for the operator to assist them. The operator’s role during this
stage is to move the participants from the Participants Queue to the
destination conference. During an On Going Conference, the operator can
take part in the conference and perform various tasks, for example
assist
participants privately;
conduct a voting session; manage a Question-and
Answer session; place participants on hold, and lock the conference to dial-in
participants.
Unattended Conferences
In
unattended conferences, participants use DTMF codes in response to
menu-driven voice prompts and in this way are guided to the conference.
Unless there is a problem in the connection or the participant did not enter the
correct conference Numeric ID or password, operator intervention is not
required. In
unattended conferences the operator usually leaves the
management of the conference to a designated participant, usually the
chairperson/meeting organizer. The conference chairperson can perform
certain operator’s functions, such as start a voting session, control the
Question-and-Answer session, mute incoming parties, place the conference
on hold and lock or unlock the conference.
All operator functions can be performed either via the WebCommander
interface or using DTMF codes from the participant’s endpoint.
Participant Level Operations
The following operations can be performed at the participant level:
• Make dial-out connections
• Change the participant connection type (dial-in/dial-out)
• Change the participant’s Line Rate before connection to the conference
• Disconnect and reconnect participants
• Change the properties of a disconnected participant
• Downspeed