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Chapter 4 - Setting Up Conferences
4-8
Participant Connection to Conference
Conference participants can have different functions: a standard participant, a
chairperson, or an operator.
Participant connection to a conference is determined by the connection type
(dial-in or dial-out), conference access mode (Entry Queue, Meeting Room or
Meet-Me Per Conference) and conference service level (Attended or
Unattended).
Participant Roles
• Standard participant - takes part in the conference, performing
operations via the telephone or via the endpoint’s remote control using
touch-tone signals (DTMF codes). Participants can control their
broadcasting and listening volume, mute or unmute their line, request
operator’s assistance, invite new participants to the conference, vote and
ask questions. The functions that participants can perform are defined in
the DTMF table of the IVR Service assigned to the conference.
• Chairperson - takes part in the conference but is also the meeting’s
organizer. The chairperson interacts with other participants in the same
conference, and can control the conference using a Web browser or via
DTMF codes. Chairpersons perform all the functions of the standard
participant but have additional privileges. They can start a voting
session, mute and unmute participants, invite participants to join in the
conference, designate himself/herself as the conference speaker while
muting all other participants and place the conference on hold. These
functions can be performed via DTMF codes and the Web browser. Other
functions, such as connecting and disconnecting participants, placing
participants on hold, controlling the Question and Answer queue, and
more, can be performed only via the Web browser. Functions that can be
performed using the DTMF codes, are determined in the IVR Service.
• Operator - can perform all the chairperson’s functions and additional
operator-specific functions. The operator can control and monitor all On
Going Conferences simultaneously as well as perform general
configuration and maintenance operations, but does not have to
participate in a conference in order to control it. During On Going
Conferences, the operator can move participants from one conference to
another, assist participants who need help, terminate the conference