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Chapter 3 - MGC Manager Basics
3-18
Participants Queue Toolbar
The Participants Queue toolbar is enabled when an Operator conference is
running and a Participant icon is selected.
The Participants Queue toolbar contains the following buttons:
Participant Queue Filter Toolbar
The Participant Queue Filter toolbar options enable displaying the list of
participants who are waiting to be connected to the conference, according to
selected criteria. For instructions about defining a new filter see Chapter 8,
”Using Participants Queue Filters” on page 8-42.
Table 3-6: Participants Queue Toolbar Buttons
Button Function Description
Attend Participant Moves the participant to the Operator
conference for operator’s assistance.
Place Participant on
Hold
Places the attended participant on Hold.
The participant hears an IVR message while
on hold.
Move to Home
Conference
Moves the participant to the Home
(destination) conference.
Table 3-7: Participant Queue Filter Toolbar Buttons
Button Function Description
Participant Queue
Filter List
Lists the Participant Queue filters
currently defined in the system.
Participant Queue
Filter
Opens the Participants Queue Filter
dialog box where you define a new
Participants Queue Filter.
Delete Filter Deletes the selected Participant
Queue Filters.