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MGC Manager User’s Guide - Volume I
4-11
The Entry Queue Service is a subset of the IVR Service and behaves in the
same way.
Entry Queue Access
When the Entry Queue Access option is designated for an Audio Only or
Video conference, the participants connecting to that conference follow a
two-stage process:
1. Participants connect to an Entry Queue, where they are routed to their
conference in one of two ways:
— According to the Numeric ID (NID) or conference password they
enter (depending on the MCU configuration)
or
— Wait for the Operator’s assistance. The Entry Queue Service is set to
Attended mode (On Hold for Operator Assistance)
2. Participants are moved to the conference and connect to the conference
in one of the following ways:
— Directly, without any additional operation from the participant’s
endpoint
— By entering the conference IVR queue where participant is
prompted for an entry password and/or chairperson password
(depending on the IVR Service configuration). Once the participant
provides correct information, they are admitted to the conference
— Wait for the Operator’s assistance. The IVR Service assigned to the
conference is set to attended mode (On Hold for Operator
Assistance)
Using an Entry Queue minimizes the number of dial-in numbers that are
required for the MGC unit to handle conferences and dial-in participants. In
addition, it enables service providers to advertise their services with one or
two telephone numbers that can be used for all the conferences (for example,
1-800-POLYCOM).
Entry Queues are defined separately in the MGC Manager application. For
each Audio Only or Video conference you define, you select whether it is
accessed via an Entry Queue and/or by IVR Service or directly.
IVR enabled conferences and conferences accessed via the Entry Queue require
the installation of the Audio+ card in the MCU.