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MGC Manager User’s Guide - Volume I
2-7
The IVR service enables the following operations that let operators facilitate
and manage conferencing:
• Personally guide individual participants to the conference
• Monitor all participants who are currently waiting in the Entry Queue
and IVR Queue regardless of their conference association
• Assist participants in the Entry Queue, IVR queue, or during the
conference
• Conduct Voting sessions
• Control Question and Answer sessions
Using IVR and DTMF codes, participants and chairpersons can perform
various management operations during a conference, for example:
• Request personal assistance
• Request assistance for conference (Chairperson)
• Lock or unlock conferences to dial- in participants (Chairperson)
• Adjust the participant’s broadcasting and listening audio volume (All)
• Mute or unmute the participant’s audio channel (All)
• Mute all participants except the requesting participant (Chairperson)
• Cancel the Exclusive Speaker mode (Chairperson)
• Mute “Meet Me” dial-in participants upon their connection to the
conference (Chairperson)
• Change the conference password (Chairperson)
• Place the conference on-hold (Chairperson)
• Reinstate an on-hold conference (Chairperson)
• Manage a Question-and-Answer session (Chairperson)
• Conduct a Voting session (Chairperson)
• Play the Help menu
• Enable or disable the Roll Call feature (Chairperson)
• Request a Roll Call and stop the Roll Call names review (Chairperson)
• End (manually terminate) the Conference (Chairperson)
The IVR software module requires the installation of the Audio+ card in the
MCU. For a detailed description of the IVR module, refer to the MGC
Manager User’s Guide Volume II, Chapter 2.