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MGC Manager User’s Guide - Volume I
11-25
Requesting Operator Assistance
You can request the operator’s assistance by entering the appropriate
DTMF code on the DTMF input device.
To request Operator Assistance from the Click&View screens:
• On the DTMF input device, enter (zero) 0 to request the operator’s
assistance.
The Click&View application closes and you are returned to the
conference to wait for operator assistance.
There is no indication on your endpoint’s screen that you have been
added to the Participant Queue.
Assistance Request in the MGC Manager Application
When the participant requests help from the Click&View application, the
participant is added to the Participant Queue in the MGC Manager window.
In addition, an icon is displayed in the Status column indicating that this
participant is waiting for assistance.
The status of a
participant who
has requested
assistance.
This
participant is
also added to
the participant
queue.