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Disaster Recovery
Troubleshooting Disaster Recovery on Windows
Chapter 10514
Troubleshooting Disaster Recovery on
Windows
This section provides explanation of the steps you will need to take if you
happen to encounter problems with Manual, Disk Delivery, Enhanced, or
One Button Disaster Recovery procedures on Windows systems.
General Troubleshooting
Problem Problems Logging on to the System After Disaster
Recovery Finishes
You may receive the following error message after the system is
recovered:
The system cannot log you on to this domain, because the
system’s computer account in its primary domain is
missing or the password on that account is incorrect.
This type of message is usually caused by one of the following reasons:
• After collecting all information for successful disaster recovery
(including full backup), you reinstalled Windows and (re)inserted into
the offending domain.
• After collecting all information for successful disaster recovery
(including full backup), you removed your system from the offending
domain and later (re)inserted it into the same or some other domain.
In cases like this, Windows generates new system security
information, which is incompatible with information that is restored
during disaster recovery. The solution is the following:
Action 1. Log on to the system locally with an Administrator account.
2. In the Control Panel, click Network and, using the
Identification tab, remove the system from its current domain
to a temporary workgroup (for example, TEMP). After this is done,
reinsert the system into the domain from which it was previously
removed. You need a domain administrator’s password.
3. After the computer is again in the proper domain, click OK in the
Network window. Windows will force you to reboot the system.