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Troubleshooting
Debugging
Chapter 12560
Protector services on the Cell Manager and restart them without the
debug option.
10.Copy the files from any clients involved with the problem.
11.Compress and pack the contents of the tmp directories
(_error_run.txt files) on the Cell Manager and clients and the
info file. Use WINZIP or TAR.
12.Email the files to the support organization and include in the email
information about how you packed and compressed the files.
13.Delete the _error_run.txt files from the tmp directories.