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Troubleshooting
Troubleshooting Backup and Restore Sessions
Chapter 12584
Action 1. Before you start a restore erase the disk image on the Data Protector
client with the disk image being restored by entering the following
commands:
prealloc null_file 65536
dd if=null_file of=<device_file>
where <device_file> is a device file for the disk image being
restored.
2. Start the restore.
Data Protector Fails to Start a Scheduled Session
The scheduled sessions no longer run
The scheduled sessions no longer run since the Data Protector system
account, which is supposed to start scheduled sessions, is not in the
Admin user group on the Cell Manager.
This account is added to the Data Protector Admin group on the Cell
Manager at installation time. If this is modified and the permission for
this account is removed, or if the service account changes, the scheduled
sessions no longer run.
Action Add the Data Protector account to the Admin user group on the Cell
Manager.
The session fails and Data Protector issues the session status No
licenses available.
A backup session is started only after Data Protector has checked the
available licenses. Otherwise, the session fails and Data Protector issues
the session status No licenses available.
Action Obtain information on available licenses by clicking the Help menu and
then About in the Data Protector Manager.
Request new licenses and apply them to the Data Protector system. See
the HP OpenView Storage Data Protector Installation and Licensing
Guide for licensing details.