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Troubleshooting
Troubleshooting Data Protector Services and Daemons
Chapter 12570
Changed service account properties
If the service account does not have permission to start the service or if
the service account properties (the password, for example) have been
changed, you get the following error message:
The Data Protector Inet service failed to start due to the
following error:
The service did not start due to a logon failure.
Action 1. Modify the service parameters: in the Windows Control Panel, go to
Services (Windows NT) or Administrative Tools, Services
(other Windows systems).
2. If this does not solve the problem, contact your system administrator
to set up the account with appropriate permissions. The account
should be a member of the Admin group and should have the Log on
as a service user right set.
A specific service has not been found
The location of the service is registered in the ImagePath key. If the
executable does not exist in the location specified under this key, the
following error message is displayed:
Could not start the <Service_Name> on <System_Name>. The
system can not find the file specified!
Action 1. On the Cell Manager, copy the <Data_Protector_home>\db40 and
<Data_Protector_home>\config directories to a safe location
before uninstalling Data Protector.
2. Copy the <Data_Protector_home>\db40 and
<Data_Protector_home>\config directories back in place.
3. Uninstall the current Data Protector installation either on the client
or on the Cell Manager, and then reinstall the software.
This guarantees a clean installation with all the binaries in place.
MMD fails upon starting the CRS service
If the Data Protector CRS service fails to start and mmd.exe invokes a
Dr. Wa tso n diagnosis, this points to a corruption in the database log files.
Action 1. Delete the mmd.ctx file on the <Data_Protector_home>\tmp