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Troubleshooting
In This Chapter
Chapter 12548
In This Chapter
If you have problems with Data Protector, use the suggestions in this
chapter to get back on track, including information on:
“Before Calling Your Support Representative” on page 549
“Data Protector Log Files” on page 550
“Debugging” on page 553
“Browsing Troubleshooting Messages” on page 561
“When You Cannot Access Online Troubleshooting” on page 562
“Description of Common Problems” on page 564
“Troubleshooting Networking and Communication” on page 565
“Troubleshooting Data Protector Services and Daemons” on page 569
“Troubleshooting Devices and Media” on page 574
“Troubleshooting Backup and Restore Sessions” on page 580
“Troubleshooting Data Protector Installation” on page 588
“Troubleshooting User Interface Startup” on page 590
“Troubleshooting the IDB” on page 592
“Troubleshooting Data Protector Online Help” on page 603
“Check Whether Data Protector Functions Properly” on page 605
For an overview and hints on the performance aspects of the Data
Protector, refer to Appendix , “Performance Considerations,” on page 8.
Backup devices (such as tape drives) are subject to specific Data
Protector licenses. See the HP OpenView Storage Data Protector
Software Release Notes for details.