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Troubleshooting
Troubleshooting the IDB
Chapter 12 597
Temporary Directory Missing
The following temporary directories should exist on the Cell Manager:
• On Windows: <Data_Protector_home>\tmp
• On UNIX: /var/opt/omni/tmp
The Data Protector GUI cannot connect to the Cell Manager
When Data Protector GUI tries to connect to the Cell Manager, the
following error message is displayed if Data Protector temporary
directory is missing:
Cannot access the Cell Manager system. (inet is not
responding) The Cell Manager host is not reachable or is not
up and running or has no Data Protector software installed
and configured on it.
Action 1. Close the Data Protector GUI.
2. Run the omnisv -stop command on the Cell Manager to stop the
Data Protector services/processes:
• On Windows: <Data_Protector_home>\bin\omnisv -stop
• On UNIX: /opt/omni/sbin/omnisv -stop
3. On the Cell Manager, manually create the temporary directory:
• On Windows: <Data_Protector_home>\tmp
• On UNIX: /var/opt/omni/tmp
4. Run the omnisv -start command to start the services/processes.
• On Windows: <Data_Protector_home>\bin\omnisv -start
• On UNIX: /opt/omni/sbin/omnisv -start
5. Restart the Data Protector GUI.