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13-3
13
Troubleshooting
Document cannot be sent.
Q Is the destination setting correct?
A Check the destination setting of the recipient.
Q Is the destination stored in the Address Book correct?
A Check the destination in the Address Book. (See "Editing Address Details," on
p. 10-30.)
Q Has trouble occurred in the remote machine?
A Check to ensure that the remote machine can receive documents. If it cannot,
check to see whether the machine is turned OFF, is out of recording paper, or
has insufficient available memory.
Q If you are sending an e-mail message or I-fax, are the SMTP Server and DNS
Server settings correct?
A Check the SMTP Server and DNS Server settings.
Q If you are sending to a file server, are the User and Password settings correct?
A Check the User and Password settings, and send the document again.
Q If you are sending to a file server, are the shared folder settings correct?
A Check the shared folder settings. (See Chapter 5, "Using a NetBIOS Network,"
in the Network Guide.)
Document cannot be sent (if the optional Super G3 FAX Board or Super G3 Multi-Line Fax
Board is installed).
Q Is the telephone line type set correctly?
A Check the type of telephone line that has been set. (See "Selecting the Type of
Telephone Line," on p. 1-14.)
Q If you are sending with a subaddress setting, did you enter the correct
subaddress and password for the destination?
A Check the subaddress and password settings.
Q Is the line connected to a private branch exchange switchboard or terminal
adapter?
A Set Check Dial Tone Before Sending in TX Settings under <Fax Settings> in
Communications Settings (from the Additional Functions screen) to 'Off'. (See
Chapter 9, "Setting/Storing the Communications Settings.")