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When Problems Occur
13-4
13
Troubleshooting
Memory is full.
Q Are unwanted documents stored in memory?
A Check the TX Document and RX Document memory, and erase unnecessary
documents and documents with errors from memory. (See "Erasing Received
Documents," on p. 6-8, and Chapter 2, "Introduction to the Mail Box Functions,"
in the Copying and Mail Box Guide.)
The document does not print clearly on the remote machine.
Q Is the platen glass clean?
A Use your machine to make a copy of the document, and check it for streaks. If
streaks appear, clean the platen glass. (See Chapter 7, "Routine Maintenance,"
in the Reference Guide.)
The density of the documents sent to a remote machine is too light.
Q Is the Exposure setting set towards ' ' (Light) and the Original Type setting set
to 'Photo'?
A Change the Exposure setting to ' ' and (Dark), the Original Type setting to
'Text'. Try sending the document again. (See "Scan Exposure and Original Type
Settings," on p. 3-13.)
The machine will not transmit using a subaddress (if the optional Super G3 FAX Board or
Super G3 Multi-Line Fax Board is installed).
Q Are the subaddress and password of the remote machine specified correctly?
A Check to see if the machine has a subaddress function.
A Check with the remote party to see if the specified subaddress and the RX
password at both this machine and the remote machine are the same.
Q Has trouble occurred in the remote machine?
A Check to make sure that the remote machine can receive documents. If it
cannot, check to see whether the recipient's machine has been turned OFF, is
out of recording paper, or has insufficient available memory.
Q Are the subaddress and password for the destination stored in the Address
Book correct?
A Check the subaddress and password settings for the destination stored in the
Address Book.