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Error Messages
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13
Troubleshooting
# 009
Cause 1 There is no paper.
Remedy Load paper. (See Chapter 7, "Routine Maintenance," in the Reference Guide.)
Cause 2 The paper drawer is not correctly inserted into the machine.
Remedy Insert the paper drawer properly.
# 011
Cause The document that you are sending is not placed correctly.
Remedy Place the document properly into the feeder or on the platen glass, and try
sending again.
# 012
Cause The document could not be sent because the receiving fax machine was out of
paper.
Remedy Ask the recipient to load paper into their fax machine.
# 018
Cause 1 The recipient's machine did not respond when your machine redialed.
Remedy Confirm that the recipient's machine is able to communicate, and then try again.
Cause 2 The documents could not be sent because the recipient's machine was
performing another task.
Remedy Confirm that the recipient's machine is able to communicate, and then try again.
Cause 3 The settings on your machine do not match the settings on the recipient's
machine.
Remedy Check that the settings on your machine match those on the recipient's
machine, and that the recipient's machine is able to communicate, and try
again.