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When Problems Occur
13-5
13
Troubleshooting
The remote machine is slow to switch over to the receiving mode, and errors always occur (if
the optional Super G3 FAX Board or Super G3 Multi-Line Fax Board is installed).
Q Is a pause inserted in the fax number?
A If you are sending to a machine that is slow in switching over to fax receiving,
insert a pause after the destination's fax number.
Receiving Documents
The machine does not receive documents.
Q Does the machine have sufficient memory?
A Erase unnecessary documents and documents with errors from memory to
increase the amount of available memory. (See "Erasing Received Documents,"
on p. 6-8, and Chapter 2, "Introduction to the Mail Box Functions," in the
Copying and Mail Box Guide.)
Q Are network settings specified?
A Documents cannot be received if the appropriate network settings are not
specified. Confirm this with your System Manager.
The machine does not receive documents (if the optional Super G3 FAX Board or Super G3
Multi-Line Fax Board is installed).
Q Is the RX password set in your machine?
A If Receive Password is set in Fax Settings in Communications Settings in
System Settings (from the Additional Functions screen), documents can be
received only from senders that use the correct password. Confirm this with
your System Manager. (See "Fax Settings," on p. 11-7.)