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13-6
13
Troubleshooting
Documents cannot be received in Confidential Fax Inboxes.
Q Are the forwarding conditions in Forwarding Settings in System Settings (from
the Additional Functions screen) set correctly?
A Check the Forwarding Conditions, and inform the sender of those settings. (See
"Forwarding Settings," on p. 11-22.)
Q Is Forwarding Settings set to 'On' using [Validate/Invalidate]?
A Forwarding Settings must be set to 'On' to be effective. (See "Forwarding
Settings," on p. 11-22.)
Q Is there sufficient available memory?
A Erase unnecessary documents and documents with errors from memory to
increase the amount of available memory. (See "Erasing Received Documents,"
on p. 6-8, and Chapter 2, "Introduction to the Mail Box Functions," in the
Copying and Mail Box Guide.)
A Erase unnecessary documents from the Confidential Fax Inboxes. (See
"Erasing Received Documents," on p. 6-8.)
Documents cannot be received in memory.
Q Is there sufficient available memory?
A Erase unnecessary documents and documents with errors from memory to
increase the amount of available memory. (See "Erasing Received Documents,"
on p. 6-8, and Chapter 2, "Introduction to the Mail Box Functions," in the
Copying and Mail Box Guide.)
A Erase unwanted documents from the Memory RX Inbox. (See "Erasing
Received Documents," on p. 6-8.)
The quality of printed originals is uneven.
Q Is the platen glass of the sender's machine clean?
A Make a few copies using your machine. If the copies are not streaked, the
problem is in the sending party's machine. Contact the sender and ask them to
send the document again.