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88 Sending fax problems ENWW
Sending fax problems
Use this table to solve problems that might occur when sending faxes.
Problem Cause Solution
Faxes stop during
sending.
The fax machine that you are
sending to might be
malfunctioning.
Try sending to another fax
machine.
Your phone line might not be
working.
Disconnect the fax from the phone
jack on the wall and connect a
phone. Try to make a phone call to
verify that the phone line is
working.
The MFP is receiving
faxes but is not sending
them.
If the fax is on a PBX system,
the PBX system might be
generating a dial tone that the
fax cannot detect.
Disable the detect dial-tone setting
(see “Setting dial-tone detection”
on page 70).
The phone connection might
be poor.
Try again later.
The fax machine that you are
sending to might be
malfunctioning.
Try sending to another fax
machine.
Your phone line might not be
working.
Disconnect the fax from the phone
jack on the wall and connect a
phone. Try to make a phone call to
verify that the phone line is
working.
Outgoing fax calls dial
repeatedly.
The fax automatically redials
a fax number if the Redial On
Busy option is set to ON, or if
the Redial On No Answer is
set to ON.
This is normal operation. If you do
not want the fax to retry sending
faxes, set Redial on Busy to 0 (see
“To set redial-on-busy” on page 69)
and set Redial On No Answer to 0
(see “To set redial-on-no-answer”
on page 69).
Sent faxes are not arriving
at the receiving fax
machine.
The receiving fax machine
might be off or might have an
error condition, such as being
out of paper.
Call the recipient to make sure the
fax machine is on and ready to
receive faxes.
A fax might be in memory
because it is waiting to redial
a busy number, or other jobs
ahead of it are waiting to be
sent.
If a fax job is in memory for either
of these reasons, an entry for the
job appears in the fax log. Print the
fax activity log (see “Printing the
fax activity log” on page 78), and
check the Result column for jobs
that have a Pending designation.