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ENWW 10 Problem solving 315
64
TO CONTINUE TURN OFF THEN
ON
An error has occurred in the MFP, the
formatter, or the firmware.
1 Turn the MFP off, and then turn the
MFP on.
2 If this message persists, contact an
HP-authorized service or support
provider. (See “Information from the
MFP” on page 363, or go to
www.hp.com/go/clj9500mfp
.)
66.XX.YY An error in the paper-handling device
has occurred.
1 Turn the MFP off, and then turn the
MFP on.
2 If the message persists, contact an
HP-authorized service or support
provider. (See “Information from the
MFP” on page 363, or go to
www.hp.com/go/clj9500mfp
.)
68 PERMANENT STORAGE
ERROR
TO CONTINUE TOUCH OK
An error occurred in the MFP nonvolatile
memory (NVRAM), and one or more
MFP settings has been reset to its
factory default.
Printing can continue, but there might be
some unexpected functions because an
error occurred in permanent storage.
1 Touching C
ONTINUE should clear the
message.
2 If this message persists, contact an
HP-authorized service or support
provider. (See “Information from the
MFP” on page 363, or go to
www.hp.com/go/clj9500mfp
.)
68 PERMANENT STORAGE FULL
TO CONTINUE TOUCH OK
The MFP NVRAM is full. Some settings
saved in the NVRAM might have been
reset to the factory defaults.
Printing can continue, but there might be
some unexpected functions because an
error occurred in permanent storage.
1 Touching C
ONTINUE should clear the
message.
2 If this message persists, contact an
HP-authorized service or support
provider. (See “Information from the
MFP” on page 363, or go to
www.hp.com/go/clj9500mfp
.)
68 PERMANENT STORAGE
WRITE FAIL
TO CONTINUE TOUCH OK
The MFP NVRAM is failing to write.
Printing can continue, but there might be
some unexpected functions because an
error occurred in permanent storage.
1 Touching C
ONTINUE should clear the
message.
2 If this message persists, contact an
HP-authorized service or support
provider. (See “Information from the
MFP” on page 363, or go to
www.hp.com/go/clj9500mfp
.)
68.X STORAGE ERROR
SETTINGS CHANGE
TO CONTINUE TOUCH OK
A temporary printing (duplexer) error
has occurred.
1 Touching C
ONTINUE should clear the
message.
2 If this message persists, contact an
HP-authorized service or support
provider. (See “Information from the
MFP” on page 363, or go to
www.hp.com/go/clj9500mfp
.)
69 ERROR
TO CONTINUE TURN OFF THEN
ON
A temporary printing (duplexer) error
has occurred.
1 Turn the MFP off, reseat the
duplexer, and then turn the MFP on.
2 If this message persists, contact an
HP-authorized service or support
provider. (See “Information from the
MFP” on page 363, or go to
www.hp.com/go/clj9500mfp
.)
Message Description or explanation Recommended action