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328 Solving output-quality problems ENWW
Media damage (wrinkles, curl, creases, tears)
● Make sure that the humidity, temperature, and other
operation and location requirements of the MFP are met.
See “Operating and storage environment” on page 361.
● Make sure to use supported media. See “Supported types of
media” on page 172. Use different supported media or use
supported media from a previously unopened package.
● Make sure that the media is loaded correctly, the size guides
are touching the edges of the stack of media, and the
standard/custom switch is set appropriately. See “Loading
input trays” on page 19 and “Setting media size and type” on
page 164. For problems with page skew, turn over the stack
of media and rotate the stack of media 180 degrees.
● Make sure that the media type and size for the tray are set
correctly at the control panel. See “Setting media size and
type” on page 164.
● Make sure that the media you are using does not have any
wrinkles or dents from handling, and that the media is not
contaminated with visible fingerprints or other foreign
substances.
● For heavy media, print from tray 1 to the left (face-up) output
bin. See “Customizing tray 1 operation” on page 107 and
“Printing on both sides of paper (duplexing)” on page 96.
● Make sure that the transfer roller is seated correctly. To do
this, open the front doors, and lower the green lever. Pull the
transfer roller out a short distance, and then slide it gently
but firmly into place, making sure that it is completely inside
the
MFP. For reference, see “Replacing the image transfer
kit” on page 222, steps 3 and 10.
● Inspect the jam areas and remove any undetected jammed
or torn media. See “Clearing jams from the input-tray areas”
on page 259 and “Clearing jams from the duplexer” on
page 269.
● Make sure that the fuser is seated correctly. To do this, turn
off the MFP and allow it to cool for 30 minutes. Open the
lower left door, and pull out the duplexer (if one is installed).
Pull the fuser out a short distance, and then slide it gently
but firmly into place, making sure that it is completely inside
the
MFP, and rotate the blue levers outward until they click
into place. For reference, see “Replacing the image fuser kit”
on page 232, steps 1 through 5 and 7 through 9.
● For the latest information and problem-solving procedures,
go to www.hp.com/go/clj9500mfp
.