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334 Solving MFP problems ENWW
The media is not going to the
correct output location.
● Make sure that the correct output bin is selected in the
printer driver. For more information about changing
printer-driver settings, see the online help for the printer
driver.
● The media does not meet the specifications for the output
bin. (See “Selecting and using media” on page 163.)
● Software-program commands override control-panel
settings. (See “Control panel” on page 4 for information
about how your software program works with control-panel
settings.)
Jams and media-feeding
problems occur.
● See “Clearing jams” on page 257.
● Make sure that the media specifications are within
recommended range. (See “Selecting and using media”
on page 163.)
● Make sure that the media guides are adjusted correctly
and are not skewed. (See “Setting media size and type”
on page 164.)
● Make sure that the environmental conditions are within the
acceptable range. (See “Operating and storage
environment” on page 361.)
Note
If problems occur while feeding media from tray 1, make sure
that the media is within the supported specifications, that the
media is in good condition, and that it is loaded correctly in the
tray. If the problem persists, try feeding the media from tray 2
or tray 3.
The MFP draws media from the
wrong tray.
● Make sure that your software program is selecting the
correct media size or type.
● Make sure that the driver for your software program is
correctly installed, configured, and capable of requesting
the media size and type that you want.
● The size of media requested is not loaded in the tray
selected. The MFP draws media from the next default tray
that contains the correct size. Load the correct media in
the tray and make sure that the tray is adjusted correctly.
Load the tray with enough media to complete the print job.
(See “Setting media size and type” on page 164.)
● Make sure that the media type for each tray has been
configured correctly on the MFP control panel. (See
“Setting media size and type” on page 164.)
The MFP says the wrong media
size is loaded for the job.
● Make sure that the custom media size defined from at the
control panel and the custom media size defined in the
printer driver or the software program are the same. (See
“Setting media size and type” on page 164 for instructions
to configure the trays for custom media.)
● Make sure that the paper guides are touching the edges of
the stack of media.
Situation Solution