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82 Checking fax status ENWW
Are you using a phone company voice-messaging service
or an answering machine?
If the rings-to-answer setting for the messaging service is lower than the rings-to-answer
setting for the fax, the messaging service answers the call and the fax is not able to
receive faxes. If the rings-to-answer setting for the fax is lower than that of the messaging
service, the fax answers all calls and no calls are routed to the messaging service.
Checking fax status
If the analog fax does not appear to be functioning, print a Fax Accessory Page to check
the status. Use the following steps to print this page:
1 Press the M
ENU button.
2 Scroll to and touch I
NFORMATION PAGE.
3 Scroll to and touch P
RINT CONFIGURATION.
4 On the Fax Accessory Page, under the Hardware Information heading, check the
Modem Status.
The following table identifies the status conditions and possible solutions.
OPERATIONAL / ENABLED
1
- The analog fax is installed and ready.
OPERATIONAL / DISABLED
1
- The fax is installed and operational.
However, HP Digital Sending utility has
either disabled the MFP fax feature or
has enabled LAN fax. When LAN fax is
enabled, the analog fax feature is
disabled. Only one fax feature (either
LAN fax or analog fax) can be enabled
at a time.
NON-OPERATIONAL /
ENABLED/DISABLED
1
A firmware failure has been identified.
The firmware should be uploaded. See
“Customer support” on page 90.
DAMAGED /
ENABLED/DISABLED
1
The fax has failed. Reseat the fax card
and check for bent pins. If the status is
still DAMAGED, replace the analog fax
card.
1 - ENABLED indicates that the analog fax is enabled (turned on).
DISABLED indicates that LAN fax is turned on and the analog fax is turned
off.