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336 Solving MFP problems ENWW
The job is not sent to the correct
MFP.
● For Macintosh systems: Another MFP with the same or
similar name might have received the print job. Make sure
that the MFP name matches the name selected in the
Chooser (See “Selecting an alternate PPD (Macintosh
only)” on page 342).
● For PCs: Make sure that you have selected the correct
MFP in the Print dialog box in your software program.
The job prints in Courier (the
MFP default font) instead of the
requested font.
● The requested typeface is not available in the MFP or is
not present on the disk. Use a font-download utility to
download the font that you want.
● Fonts downloaded to memory are lost when the MFP is
turned off. They are also lost if Resource Saving is not
used and a personality switch is performed to print a PCL
job. Disk fonts are not affected by PCL jobs or by turning
the MFP off.
● Print a PS Font Page to verify that the font is available. If a
disk font appears to be missing, it might be because a
software utility was used to delete the font, because the
disk was reinitialized, or because the disk drive is not
installed correctly. Print a configuration page to verify that
the disk drive is installed and is functioning correctly.
● Print a Disk Directory to help identify the available fonts.
The job prints on the wrong side
of the media.
● Make sure that you have loaded the media correctly (see
“Orienting media” on page 168).
● If you are printing one-sided copies, load media into tray 1
and the 2,000-sheet side input tray (tray 4) with the side to
be printed facing up. Load media in tray 2 and tray 3 with
the side to be printed facing down.
The MFP prints only part of a
page or document.
● The connection has been broken during transmission. If
you move the portable device during transmission, the
connection can be broken. IRDA-compliant devices are
designed to recover from temporary connection
interruptions. You have up to 40 seconds to re-establish
the connection (depending on the portable device being
used).
● You might need to add more MFP memory.
The MFP prints the wrong fonts
or formats.
● The font is not present in the MFP and must be
downloaded in your software program, or the proper font
DIMM must be installed. Check your program to make
sure that the correct printer driver has been installed and
configured. To verify that the font you want is available,
print a PS or PCL font list (see “Information menu” on
page 127).
● Your software program selected a substitute font for one
that is not available in the MFP. (See your software-
program manual for more information about font
selection.)
Situation Solution