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ENWW 10 Problem solving 329
Specks or stray toner
● Make sure that the humidity, temperature, and other
operation and location requirements of the MFP are met.
See “Operating and storage environment” on page 361.
● Make sure to use supported media. See “Supported types of
media” on page 172. Use different supported media or use
supported media from a previously unopened package.
● Make sure that the media type and size for the tray are set at
the control panel. See “Setting media size and type” on
page 164.
● Make sure that the transfer cleaner is seated correctly. To do
this, open the front doors, and remove the toner collection
bottle. Pull the transfer cleaner out a short distance, and
then slide it gently but firmly into place, making sure that it is
completely inside the
MFP and latched securely. For
reference, see “Replacing the image cleaning kit” on
page 228, steps 7 through 13.
● Print the Print Quality Troubleshooting Pages (see “To print
the Print Quality Troubleshooting Pages” on page 319) and
follow the diagnostic procedure that is listed on the first
page.
● For the latest information and problem-solving procedures,
go to www.hp.com/go/clj9500mfp.