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364 Warranties and license ENWW
Customer support and MFP repair assistance
World Wide Web
Solutions to most MFP issues can be found at www.hp.com/go/clj9500mfp.The Web site
includes frequently asked questions (FAQ), troubleshooting help, information about MFP
maintenance and use, manuals, a community forum, and updates for printer drivers and
MFP software.
E-mail
For the quickest response, visit www.hp.com/go/clj9500mfp and click contact support. E-
mail support is in English.
Warranties and license
Extended warranty
HP SupportPack provides coverage for the HP hardware product and all HP supplied
internal components. The hardware maintenance covers a three-year period from date of
the HP product purchase. The customer must purchase HP SupportPack within 90 days of
the HP product purchase. For more information, contact the HP Customer Care Service
and HP Customer Support group. See “Information from the MFP” on page 363.
Spare parts and supplies availability
Spare parts and supplies for this product will be available for at least five years after
production has stopped.
Color print cartridge/image drum warranty
This HP product is warranted to be free from defects in materials and workmanship.
This warranty does not cover products that (a) have been refilled, refurbished,
remanufactured or tampered with in any way, (b) experience problems resulting from
misuse, improper storage, or operation outside of the published environmental
specifications for the printer product or (c) exhibit wear from ordinary use.
To obtain warranty service, please return the product to place of purchase (with a written
description of the problem and print samples) or contact HP customer support. At HP’s
option, HP will either replace products that prove to be defective or refund your purchase
price.
TO THE EXTENT ALLOWED BY LOCAL LAW, THE ABOVE WARRANTY IS EXCLUSIVE
AND NO OTHER WARRANTY OR CONDITION, WHETHER WRITTEN OR ORAL, IS
EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY,
AND FITNESS FOR A PARTICULAR PURPOSE.
TO THE EXTENT ALLOWED BY LOCAL LAW, IN NO EVENT WILL HP OR ITS
SUPPLIERS BE LIABLE FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL
(INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN
CONTRACT, TORT OR OTHERWISE.