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ENWW 4 Faxing 83
Fax feature is not operating
Use this table to identify and solve fax malfunctions.
Problem Cause Solution
The fax is installed but the
option does not appear on
the MFP control-panel
display.
HP Digital Sending Software
utility has disabled the analog
fax feature.
Use the HP Digital Sending
Software utility to enable the
analog fax feature.
The fax is not operating
correctly.
● Check the fax status. See
“Checking fax status” on
page 82. If the status is NON-
OPERATIONAL, you might
need to install new firmware.
● If the status is DAMAGED and
you just installed the card, try
reseating the card and check
for bent pins.
● If the status is DAMAGED and
the card is installed correctly,
you might need to replace the
card.
The formatter board is faulty. Contact your HP service
representative for service. See
“Customer support” on page 90.
The fax menus are not
appearing on the MFP
control-panel display.
The LAN fax is enabled. This is normal operation. When the
HP Digital Sending Software
enables LAN fax, the analog fax is
disabled and the fax menu, which
is used only for the analog fax,
does not appear.