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84 General fax problems ENWW
General fax problems
Use this table to solve fax problems.
Problem Cause Recommended action
The fax was not
transmitted.
The JBIG mode is enabled
and the receiving fax does not
have JBIG capability.
Turn JBIG off. See “Setting JBIG
compression mode” on page 67.
An OUT OF MEMORY
message appears on the
status message bar.
The MFP storage disk is full. Delete some files from the disk.
The print quality of a
photo is poor or prints as
a gray box.
The Page Content mode
setting is incorrect.
Try setting the Page Content
mode to Graphics or Text and
Graphics. See “Sending a fax by
typing the number manually” on
page 57.
Even after the C
ANCEL
button on the MFP
keyboard was pressed to
cancel a fax transmission,
the fax was still sent.
The CANCEL button on the
keyboard does not cancel fax
transmissions.
Cancel faxes by using the Fax
menu. See “Canceling a fax” on
page 60.
No Phone Book feature
appears.
The Phone Book feature has
not been enabled.
Use the HP MFP Digital Sending
Software Configuration utility to
enable the phone book feature.
The fax settings do not
seem to be available in
HP Web Jetadmin.
The fax settings in HP Web
Jetadmin are located on the
Digital Send Settings menu
Click the Digital Send Settings
menu and then click Send to Fax.
See “HP Web Jetadmin” on
page 64.
The header is being
appended to the top of the
page when the overlay is
enabled.
If the fax has been forwarded,
the fax will append the
overlay header to the top of a
page when overlay is set.
No action is necessary.
A mix of names and
numbers appears in the
recipients box.
It is normal for both names
and numbers to appear,
depending on where they are
from. The phone book lists
names and all other
databases list numbers.
No action is necessary.
The fax call report prints
at an unwanted time,
even when fax printing is
on.
The fax printing does not
control printing of the fax call
report. The fax call report
settings need to be changed.
Specify when to print a fax call
report. See “Scheduling fax-call
report printing” on page 78.
One page fax prints as
two pages.
The fax header is being
appended to the top of the
fax, pushing text to a second
page.
If you want every one-page fax to
print on one page, set the overlay
header to overlay mode. See
“Setting the overlay header” on
page 67.