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ENWW 10 Problem solving 341
Duplexer issues
Situation Solution
The print job was not printed on
both sides.
● Make sure that the option to print on both sides of the
media has been selected in the printer driver (see “Printing
on both sides of paper (duplexing)” on page 96).
● Print a configuration page to make sure that the duplexer
is installed properly (see “Configuration page” on
page 346).
● Make sure that the duplexer has been configured in the
printer driver (see “Setting the MFP device defaults” on
page 9).
● Make sure that the software program is not overriding the
printer-driver setting.
The “print on both sides”
selection is not available.
● Make sure that the duplexer is installed.
● Make sure that the selected media type can be printed on
both sides (see “Selecting and using media” on page 163).
Change the media type to one that can be printed on both
sides.
● Print a configuration page to make sure that the duplexer
is installed properly (see “Configuration page” on
page 346).
● Make sure that the duplexer has been configured in the
printer driver (see “Setting the MFP device defaults” on
page 9).