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214 Managing supplies ENWW
When a non-HP cartridge is installed, the NON HP SUPPLY INSTALLED message appears
on the MFP control-panel display. You must touch O
K to continue printing. The message
remains on the control-panel display until all of the non-HP cartridges are replaced with
authentic HP cartridges. The non-HP cartridge is unable to report on the status of the print
cartridge, such as the amount of cartridge life remaining, the estimated number of pages
remaining, the number of pages printed, and other supplies information. The ORDER
<COLOR> CARTRIDGE and REPLACE <COLOR> CARTRIDGE messages are not provided by
non-HP cartridges.
To order print cartridges, see “Ordering supplies” on page 212.
Authenticating the print cartridges
When you insert a print cartridge in the MFP, the MFP informs you if a cartridge is not a
genuine HP print cartridge. If you insert a used HP cartridge from another HP product, the
MFP might print as many as 40 pages before it identifies the cartridge as a genuine HP
cartridge and then reactivates the supply-status features. You can override the NON HP
SUPPLY INSTALLED message by touching O
K on the control-panel display.
If the MFP control-panel message states that this is not a genuine HP print cartridge, and
you believe you purchased an HP cartridge, call the HP fraud hotline at (887) 219-3183
(toll-free in North America).