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310 Understanding MFP messages ENWW
USER NAME OR PASSWORD IS
INCORRECT.
PLEASE RE-ENTER.
The required user name or password is
incorrect.
Check your user name and password,
and then try again. If the problem
persists, see your network administrator.
WAIT FOR PRINTER
TO REINITIALIZE
The RAM disk setting has been
changed before the MFP is
automatically restarted. This change will
not take effect until the MFP reinitializes.
If you change the mode of the external
device, turn the MFP off and then on,
and wait for the MFP to reinitialize.
WAIT FOR TRAY XX TO LIFT Tray X is lifting media to the top of the
tray so the media can be fed into the
MFP.
No action is necessary.
WARMING UP The MFP is coming out of sleep mode. No action is necessary.
[X] DESTINATIONS RECEIVED
1 COPY
One copy of each scanned document
has been sent to a specified number of
e-mail addresses.
No action is necessary.
10.XX.YY SUPPLY MEMORY
ERROR
An error has occurred within one or
more of the MFP supplies. The following
are values of
XX and YY:
XX
00 = memory is defective
01 = memory is missing
YY
00 = black print cartridge
01 = cyan print cartridge
02 = magenta print cartridge
03 = yellow print cartridge
05 = black image drum
06 = cyan image drum
07 = magenta image drum
08 = yellow image drum
1 Turn off the MFP.
2 Remove and then replace the
indicated supply, or install or replace
the memory.
3 Turn on the MFP.
4 If this message persists, contact an
HP-authorized service or support
provider. (See “Information from the
MFP” on page 363, or go to
www.hp.com/go/clj9500mfp.)
10.90.XY REPLACE BLACK
CARTRIDGE
An error has occurred with the black
print cartridge.
Replace the black print cartridge.
10.90.XY REPLACE CYAN
CARTRIDGE
An error has occurred with the cyan
print cartridge.
Replace the cyan print cartridge.
10.90.XY REPLACE MAGENTA
CARTRIDGE
An error has occurred with the magenta
print cartridge.
Replace the magenta print cartridge.
10.90.XY REPLACE YELLOW
CARTRIDGE
An error has occurred with the yellow
print cartridge.
Replace the yellow print cartridge.
13 JAM IN [LOCATION] A jam has occurred in the specified
location.
Remove the jammed media from the
specified location (see “Clearing jams”
on page 257).
20 INSUFFICIENT MEMORY
TO CONTINUE TOUCH OK
The MFP received more data than can
fit in its available memory. You might
have tried to transfer too many macros,
soft fonts, or complex graphics.
Press the S
TART button to print the
transferred data (some data might be
lost), then simplify the print job or install
additional memory (See “Using the MFP
memory” on page 200).
Message Description or explanation Recommended action