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338 Solving MFP problems ENWW
PostScript issues
Software issues
Situation Solution
A PS (PostScript) job fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print
a PS error page. If this does not identify the problem, try
installing more memory (see “” on page 201).
A PS (PostScript) error page
prints.
● Make sure that the print job is a PS job.
● Check the MFP setup in your software program to make
sure that the MFP is selected.
● Check the cable connections to ensure that they are
secure.
● Reduce the complexity of the graphic.
A text listing of PS (PostScript)
commands prints instead of your
PS print job.
The control-panel PERSONALITY=AUTO setting might have been
confused by a nonstandard PS code. Check the PERSONALITY
setting to see whether it is set to PS or to PCL. If it is set to PCL,
set it to PERSONALITY=AUTO. If it is set to AUTO, set it to PS for
this print job only. When the job is complete, return the setting
to AUTO.
Situation Solution
A computer software problem
exists.
Make sure that your computer is working correctly by printing
from a software program that you know works correctly, or by
printing a plain text file to see if the problem is with your
software program or with your printer driver. (For example,
C:\dir>LPTn where n is the number of the computer port the
MFP is connected to, for example LPT1.) To print the page,
you might have to send a form-feed command from your
computer.
Follow these steps to print a test page from the printer driver.
1 See “Setting the MFP device defaults” on page 9 for
instructions to open the printer driver.
1 On the General tab, click Print test page, and then touch
O
K.
On a Macintosh computer, the
printer-driver icon does not
appear in the Chooser.
Make sure that the Apple LaserWriter 8 Chooser extension
resides in the Extensions folder. If it is not present anywhere
on your system, you can obtain the printer driver from your
Macintosh OS system software CD, which is available from
Apple Computer, Inc.
Auto setup did not automatically
set up the MFP.
● Set up the MFP manually by selecting the Device
Settings or Configure tab on the printer driver.
● Select an alternate PPD (See “Selecting an alternate PPD
(Macintosh only)” on page 342).
● The PPD might have been renamed. If so, select the
renamed PPD (See “Selecting an alternate PPD
(Macintosh only)” on page 342).