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Chapter 8 Remote Support Menu
> 8.2 Set
ETERNUS DX400/DX8000 series ETERNUSmgr User Guide Settings/Maintenance
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4 Click the [OK] button.
→ Returns to the [Menu] screen.
End of procedure
8.2.2 Update Customer Information
The customer information related to the device and the REMCS center device is updated on this
screen.
Also, the remote support setting information file (customer information file) created by using
REMCS ESAT can be imported into the device. Recording the imported remote support setting
information file (customer information file) into the device simplifies the input operation for each
device by the user.
The following explains the operating procedures to update customer information.
Procedure
1 Click [Update Customer Information] under the Set in the [Remote Support]
menu.
→ The [Update Customer Information (Initial)] screen appears.
Refer to "Customer information" in "A.36.1 Set Remote Support (Initial) Screen" (page
802) for screen details.
• A remote support target device should be set up by the [Set Remote
Support] function before the start of remote support. Refer to "A.36.1
Set Remote Support (Initial) Screen" (page 802) for details about [Set
Remote Support] function.
• When logged on using a Resource Domain Administrator account, the
[Update Customer Information] menu is not displayed.
• If the settings has not been performed using the [Set Remote
Support] function, this function cannot be used.
• If the customer information has not been saved via the [Set
Remote Support] menu or [Update Customer Information] menu,
it will need to be input again.