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Chapter 8 Remote Support Menu
> 8.3 Operation
ETERNUS DX400/DX8000 series ETERNUSmgr User Guide Settings/Maintenance
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5 Click the [OK] button.
→ Returns to the [Menu] screen.
End of procedure
8.3.2 Pause/Restart Remote Support
The REMCS center is notified of "pause/restart remote support" using this function.
When suspending the support function, the support status of the device is changed from [Under
Remote Support] to [The Remote Support Function is Suspended]. When [The Remote Support
Function is Suspended], all remote support functions, such as automatic notification of device
errors to the REMCS center, are suspended. This function is used for long time suspension, for
example; to relocate the system.
The following explains the setting procedures of [Pause/Restart Remote Support].
Procedure
1 Click [Pause/Restart Remote Support] under the Operation in the [Remote
Support] menu.
→ The [Pause/Restart Remote Support (Initial)] screen appears.
The displayed screen differs depending on the operation status of the remote support.
• Settings by the [Set Remote Support] function in advance is necessary.
• When logged on using a Resource Domain Administrator account, the
[Pause/Restart Remote Support] menu is not displayed.
When the support status is [Under Maintenance], this function cannot be
used.